Refund policy

Refund & Exchange Policy

"Please note,  due to the personal nature of many of our products, including skincare and cosmetics, all sales are considered final."  However, in the event of a reasonable request for a refund or exchange, all inquiries must be directed through our website's contact email." 

 Exceptions, damages & other product issues 

"All of our products are carefully sourced from reputable luxury brands and undergo a thorough quality inspection before being packaged and shipped.  Please note, once the products leave our Spa, we are not responsible for any damages incurred during the delivery process."

"We kindly ask that you inspect your order carefully upon receipt.  If you find that the item is defective, damaged, or if you have received the wrong product, please contact us right away so we can promptly assess and resolve the issue."

"Thank you for choosing us,  Kelly Chapman, Founder/Owner/Aesthetician"